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FAQ
Here are our answers to some of your burning questions.
FREQUENTLY ASKED QUESTIONS
Memberships
Appointments
Gift Cards
Services
Luxe Club is THE CHIC NAIL LOUNGE membership program. A multiple tier membership for regular clientele to enjoy value pricing and frequent visits combined with a whole host of benefits. Head to our website here to review the complete list of offerings, as well as terms and conditions.
At the moment, we offer Gold (Student Membership), Emerald, Ruby, & Sapphire memberships.
See membership pricing and what is included here.(https://chicnaillounge.zenoti.com/webstoreNew/sales/membership/37343bd6-5e5b-401c-9498-8c54d2a92117)
Memberships can be conveniently purchased online here:
For purchasing assistance, you can also call us to walk you through the process. We are always available to help!
Please not that memberships cannot be used or combined with any other offers or promotions.
Our service prices will still be visible when you book a service online. As a member, you will NOT be charged for services included in your membership.
We currently do not offer a design membership; however, you will be able to add on design for a fee. Simply book your regular membership appointment and you will see an option to add on for an extra fee.
Memberships are automatically billed on your registered credit card monthly on the anniversary date of your membership purchase. For example, if your membership was purchased on July 15th, you will be billed on the 15th of every month going forward.
Please email us at hello@thechicnaillounge.com or chat with any of our representatives next time you are in-salon to request a freeze.
We require at least a seven days notice.
Please email us at hello@thechicnaillounge.com or chat with any of our representatives next time you are in-salon to request a freeze or cancellation.
We require seven days cancellation notice.
No. memberships are non-transferable
Please note that regardless of usage, our memberships are non-refundable.
No. Memberships are monthly and recurring.
All memberships require a 3 month commitment period. You can request a cancellation after the three months period. Membership must be canceled at least 30 days before your next billing cycle. You can send your membership cancellation request to hello@thechicnaillounge.com (hello@thechicnaillounge.com)
Can't find an answer to your question? Email us at hello@thechicnaillounge.com, or call or leave a voice mail at (613) 728-2326. We will respond as soon as possible.
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